Abuse reports received in this way are handled 24 hours a day, 7 days a week.

Once we have received your email, we will analyze the information that you provide, including any supporting documentation you may have attached to it, notably comparing it with the data that we have registered in our database. Complaints are analyzed on a case-by-case basis, and we take all approprate action as required by the laws that govern our activity.    Within 24 hours of receiving your email, we will respond to acknowledge that your email has been received. After this we will not contact you, unless we require further information/clarification. We will retain you email and associated communications for up to two years, which in addition can be disclosed to ICANN if requested.

Within the framework of a complaint for Whois inaccuracy, and in compliance with the Registrar Accreditation Agreement (RAA) that binds us to ICANN, our team will notify the registrant of an allegedly fraudulent domain name, and ask that they provide all necessary documentation required to prove the accuracy of the contact data provided, and this, within the deadlines and specifications of the Whois Accuracy Program Specification

For any request of enforcement from an enforceable decision issued by a Court, or any arbitration award issued by a provider appointed either by ICANN or the registries as an alternative dispute resolution provider, We will comply with the decision brought to its attention within the required deadlines (for instance 10 business days from the notification of the provider for a UDRP decision in compliance with article 4 k of the Uniform Dispute Resolution Policies).

We will handle any complaint originating from law enforcement or other governmental agency within the framework of applicable laws.